Refund Policy – shoptangkula.com
Last Updated: [Date]

1. Return Eligibility

We accept returns within 30 days of delivery. Items must:

  • Be unused and in original condition (with tags/packaging)
  • Include proof of purchase
  • Exclusions: Customized/final sale items

2. How to Return

  1. Log in at shoptangkula.com/account
  2. Select “Request Return” for your order
  3. Print prepaid label (U.S. orders)
  4. Ship within 14 days of approval

3. Refund Processing

  • Issued to original payment method
  • Processing: 5-7 business days after receipt
  • Original shipping costs non-refundable

4. Exchanges

For size/color changes:

  1. Return original item
  2. Place new order at shoptangkula.com

5. Damaged/Defective Items

Report within 48 hours via shoptangkula.com/contact with:
✔ Order number
✔ Photos/video of issue
✔ Free return shipping for replacements

6. Non-Returnable Items

✖ Custom/monogrammed products
✖ Final sale items (marked “Non-refundable”)
✖ Opened hygiene-related products

7. International Returns

  • Customer covers return shipping/duties
  • Refund excludes original shipping costs
  • Use trackable mail (recommended)

8. Store Credit Option

Choose for:
✓ Instant credit + 5% bonus
✓ 12-month validity

Questions? Visit shoptangkula.com/returns-help